Archive for category Library Planning Research

Digital Asset Management: the Next Wave

A high-performance Knowledge Management application for a library requires functions for both individual and the team needs. We design models for the metadata framework for Digital Asset Management (DAM) Systems, or digital libraries. Our team of librarians research and populate fields with possible values, including description of the attribute, type of metadata, and relations to other attributes.

Our Digital Asset Management work includes the development of functional programs such as:

Business Architecture: User stories and business processes
Application Architecture: DAM software development
Information Architecture: Conceptual representation of information
Integration Architecture: Research all technical integrations enabling the DAM system to connect with other knowledge bases
Technical Architecture: Information regarding the hardware, software, etc.

Our team can identify and plan next generation libraries: digital asset management systems. We can help to:

Determine the search queries that users may type in to find assets using your digital system

Determine, prepare and design the training requirements and modules for training users and librarians to offer knowledge management services

We are constantly researching the evolving communication needs of sales and marketing staff to understand how DAM applications create pathways for business. We know that functions emerge from framing the content for use. Our Knowledge Management professionals analyze user functions to determine UX interfaces that interact with the DAM system; this could be a VR system or a content portal built on library information system knowledge.

We can show libraries and other firms how the DAM will function as a 21st century research portal or marketing library. This work enables global businesses such as healthcare or research centers to do things faster, better and cheaper.

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Modern Library Design Can Spark Innovation

In our evolving digital world, change to library spaces is inevitable—and necessary.  Many times, programming and planning can seem like challenge with lots of risks: familiar spaces change as bookshelves, staff offices and seating is replaced, technology is updated, and daily library functions are disrupted. But it is a good time to embrace change:Library spaces that are reorganized to encourage collaboration can spark innovation.

Library programming provides many benefits, whether the space is an academic, public or school library.  Our programming clarifies the functions to support libraries: we provide a list of the services and square footage needed to develop every type of space from a modern 3D visualization area to a traditional quiet research space.

Each new library/learning space that we program is informed by user behavior. We make sure the layout and services are flexible, and that users are offered more collaborative encounters, group work and creative experiences. Contact us to find out more.

  • We develop programs for all types of users: academic researchers, public library patrons, students, families and more
  • Our analysis allows for new ways of working in the digital age
  • We have a vast portfolio of programs and plans that reflect today’s modern design

samsung environment

Contact Library Consultant

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Make Your Library More Relevant Than Ever

Even in the digital age, public libraries remain a vital community resource. According to PLA’s latest study on user awareness in libraries,  53% of the public see the library as a source of community pride, and 61% of voters are willing to donate money to support their library.

Communities with great public libraries can draw more people in and continue the cycle of growth. However, this often means a redesign is in order. Communities  that need to raise money for their library require specialized help (Contact Library Consultant).  This work is essential to changing the building, enabling your library to grow.

A good design can increase usages of your library; when a new library is built or an existing one is renovated, there is an increase in educational programs and amenities.  Our library programming results in new user experiences, because space is allotted for various patron activities: quiet reading, education, digital resources and group meetings.

The OCLC and PLA report outlined current perceptions and support among US voters and how they may have shifted over the last 10 years; it showed that libraries are still relevant today.

The update of the original study – From Awareness to Funding: A Study of Library Support in America,

Additional Outcomes:

  • 58% feel that public libraries advance education
  • 51% believe libraries enhance the quality of life of any community
  • 70% of library users visit the library building
  • 52% of library users visit the library’s website

We are both digital librarians and a library space planning consultant group. We can help libraries that need to:

  1. Engage with the public to determine space and service needs, resulting in responsive buildings.
  2. Offer digital services to a social-media savvy public through inventive library services and operations.

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A Golden Opportunity for Knowledge Management

In the knowledge management world, demand for library services are not always directly observable. It’s worth emphasizing that digital collections are revealed through the use of communications and technology not on their own. This lack of a predictable user experience is a struggle many libraries confront of a daily basis. What about in the corporate world? Are they experiencing the same type of disconnection between the research product and the availability of that collaborative / sharing database product?

No matter how much excellent work the project team may be doing today – tomorrow their work will be left unorganized. It is up to knowledge management professionals to educate their users and raise the profile of digital collections (marketing or business related). It is time for the project team to build in a collaborative library services that can be used as a repository of working knowledge.

The structure of library communications can be modeled after our five modes of learning – reflective (self guides), collaborative (webinars), presentation (workshops), social (games) and touchpoint (service questions) to be modeled.

OUR SERVICES
Our knowledge management research team offers capabilities and institutional knowledge to help institutions develop their physical or virtual the service point, repository and collaborative work areas. We use communication strategies to build on the clients vision, creating an opportunity for the library user to explore and share. We build knowledge service priorities – capabilities to develop the library service plan.

We use user experience stories, surveys and space planning diagrams to understand the knowledge management interactions and user needs. We develop libraries with the behavioral workflow patterns in mind. Below is an outline of our work.

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Library Standards: Research Links

Librarians around the world continually develop standards for services. We are interested in their assessment techniques as a way of assisting communities that want to model their future library. The academic library standards are essentially links to further reading on the subject. The links were developed by Philippine Association of Academic/Research Librarians (PAARL) to develop standards for library services.

Webjunction has a wealth of resources — it has healthy serving of planning information to start a self study to improve your library. Whether planning a new building or renovating an old one, the website offers library planning research that will help you develop a detailed space plan that takes into account the space needs to meet the mission and service plan of the library.

Howard University Library developed a simple pdf that will help make planning deliberate. Library Planning should be the preferred manner of preparing services in the future. Library Planning is the responsible means of fulfilling future community needs.

British Library Standards was one of the first and most well-known study of service development. The guide provides standard levels of services that can support library development.

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Library Planning – Knowledge Mapping Using the 5 Modes

A few days ago, one of our senior consultants got a call from a research library in need of a new vision. The library organization structure was outdated and staff/employees were focusing on tasks that were not a priority. The need for improvement was obvious to the administration. Services for the researchers needed to improve – there was a miss-match in the services and operations of the library.

The objective of any knowledge organization is to improve the way users access the collection. What is the touch point? is it physical or digital? What kinds of activities would you like the library staff to focus on?

By developing a services and operations program, you can start to define better ways to make an impact on your community. You can develop a knowledge map program to gain user insights, increase access to resources and enhance library services. The idea is to increase the resources your library has to offer in a managed, phased and structured approach.

Our program model for a library uses five different modes for learning as a starting point.

1. Reflective
2. Collaborative
3. Social
4. Presentation
5. Touch Point

A successful library builds on these areas to ensure both the physical library and the digital one can exceed expectations.

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Four Reasons to Verify Your Library Program

Every year, libraries pour hundreds of millions of dollars into strategic planning, architectural and interior design efforts. At the beginning of these projects, the team should verify the needs and program the user experience. Yet for all the time and expense that goes into strategic planning, architectural and interior design plans, the library staff are typically ill-prepared for the work required.

There are four basic reasons to verify your library program before investing in a new design. Doing so will:

1. Enable accreditation where required
2. Result in enhanced library services
3. Ensure efficiency
4. Reduce risk

VERIFICATION IS REQUIRED
In many cases, library program verification is required by the accreditation body or government. If this is not complete, the service plan will not meet the standards set forth. Although public libraries (PLA) or academic libraries (ACRL) do not have set standards to support program verification, program guidelines can be useful. They can be used to determine the size and scope of library and/or digital librarian services.

VERIFICATION EQUALS MORE LIBRARY SERVICES
Whether a reduction in staff is warranted is the most challenging question for library programmers. With new technology, many staff positions may be replaced by web-enabled services. However, they may turn out to cost more when outsourcing library services. This question requires a verification of the staff positions and a definition of staff job requirements to expand the delivery of excellent library services – both physical and virtual. After library programming, the staff can be better aligned with user needs.

VERIFICATION IS ESSENTIAL TO ENSURE EFFICIENCY
Verifying library service needs has become more important than ever during design. It is vital to understand how virtual services can be supported with flexible spaces. Academic libraries have responded to this need by investing in flexible furniture and new technology. During this transition, hiring a library consultant is a cost-effective way to gather feedback and prioritize what works and what does not work. The verification process creates a feedback loop for architectural and/or library services staff. It gives the team visibility on what can be expanded and what can be consolidated from the plan.

VERIFICATION REDUCES RISK
Lack of verification leads to doubts in the minds of decision makers. This slows down the library’s ability to react to changes in technology and user needs, in order to engage the user in new and exciting ways to use information. Worse still, a lack of verification can put improvements off for years or create a leadership vacuum. The analysis of the library service mix is one critical way to reduce risk and to create a sustainable operations plan.

FIND OUT MORE ABOUT OUR WORKSHOP IN NEW YORK CITY ON NOVEMBER 3, 2017

For libraries looking to learn about library planning and programming, join us – FRIDAY NOVEMBER 3, 2017 AT STEELCASE WORKLIFE – 4 COLUMBUS CIRCLE, NEW YORK NEW YORK FROM 9AM TO 4PM – CLICK HERE TO REGISTER FOR THIS ONE TIME EVENT.

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Library Planning Workshop November 3, 2017 – NYC

Join Us Friday, November 3rd from 9am – 4pm – Learn More About Library Planning, Serivces and Design

A One Day Workshop to Program Your Library, Develop New Digital Services, Create Learning Spaces & Support Facility Planning Efforts.

The development of a 1Place libraries for higher education, health science, K-12, research and museum space is a challenging task. Our clients regularly ask us to share our knowledge about learning spaces, flexibility, and planning for the integration of technology and design.


Our workshop attendees are normally people who have projects that are either in pre-planning or at the implementation stage.

During the morning session, participants will learn our library planning metrics. They will do exercises and learn from case studies developed over our 40 year history including academic, public, government, medical, law and special libraries. Workshops include examples of: library program measurements, project management, service point design, data analytics, logistics and budget / capital management

During the afternoon session, we will tour Steelcase to learn about different types of learning environments. If you would like more info about the NYC Experience download the brochure below.

NYC Space Planning and Design Experience – Guide for Steelcase Worklife (1)

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Vision Lab: Single Purpose Education Buildings are Out

In the education world, libraries are ready to become part of the learning experience. Colleges are trimming the space for open shelving and providing more space for reflective, collaborative and group project-based work. The space and storage requirements are not going away, which requires careful planning and adjustments to the program.

The functions of libraries are clarified at Aaron Cohen Associates, especially at schools where the line of demarcation between social gathering spaces and serious work cause friction. During a recent library planning project, we looked at converting existing book stacks to accommodate interdisciplinary space to enable more scholarly research across all fields. We focused on data visualization and the need to accommodate to different types of learning behaviors.

The Future Library / Vision Lab Concept is visualized in ‘The Contingency of a Pinball Machine‘ – In Tech Trends 21, the pinball is a visual metaphor of the user who is launched through innovation onto the playing board, with the ball representing value for all of scholarly communications, including researchers, libraries, and publishers.

“The flippers that keep the ball in play are Human and AI assisted technologies that support the value chain process. Additional support propelling the ball is provided by institutions, both libraries and other institutional support infrastructures, as well as funding organizations.”

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The Accessible, Sustainable, and Reusable Research Space


A Library is a place to utilize various forms of learning tools including augmented reality (AR), virtual reality (VR), 3D printing and makerspace / hackable zones. The idea is to enhance digital thinking, and the curricula of the educational system. Modern learning environments are generally designed around behavior i.e. ACA’s five learning modes (collaborative, group, presentation, reflective and meeting point). However, we now see digital thinking as a mode to explore.

Digital thinking is an essential intellectual process in the post-industrial age. No longer is it necessary to travel to specific places to work with colleagues, or to find and then peruse important material. Computerization and the Internet enables us to draw ideas and skills from individuals situated in any time zone, anywhere in the world, or to tap into libraries of databases that have the information we seek. In education, digital thinking enables students, faculty and administrators to connect with colleagues or with one another, wherever they are — or to find the information they need at any time day or night.

Our library service and operations assessments include round table discussions with business partners and target user(s) to develop such environments. We try to understand how to make the service more accessible, sustainable, and usable. We ask questions to understand the researchers priorities. For example:

  • What kinds of services does your research environment provide?
  • How is the collection used to support your research community?
  • Does the library provide a flexible environment?
  • What are the compromises you must make because you don’t have a research space planning strategy?
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