According to Elaine Cohen, a user touch point affords direct and in-direct contact with library services. It can be a physical or digital connection. Upon entering the library, a touch point should be in full view. It could be a touch screen, a staff service desk or a kiosk at which a customer may gain help.
Academic, government and public libraries may have several touch points, certainly one near the entry, and others scattered within the facility for reference help, etc. Small libraries may have only one, visible from the door. Below is a visualization of a futuristic library circulation / access services touch point.
Display shelving and book-stacks featuring the heavily used aspects of the core collection can be considered touch points.
Although increasing numbers of people prefer to download fiction, non-fiction, class assignments, research materials, business information, etc. onto their mobile devices, some customers still favor print. They like the feel of the newspaper or the book, or the steady image that print affords. Be aware, however, that a growing number of libraries have dispensed with print altogether, and that the trend is accelerating.
Libraries with important deposit collections, rare books, archives, local history memorabilia, etc. will feature display collections of print.