According to the Orchestrator Model, the library’s service plan can be orchestrated with “think”, “feel” and “do” strategies. The development of a building program helps the library staff “think” about the architecture and service model. The strategic plan helps the library’s leadership “feel” or define the types of interactions needed in a 21st century learning environment.
In Matt Cook and Janet Brennan Croft’s “Interactive Mindfulness Technology,” we learn that 40% to 80% of the students researched bring their own devises to the academic library. Students are using the library on their own terms; they find the space that best matches their needs. Usually, they sit close to power. It is obvious we need strategies to orchestrate the library’s services and operations better.
Many older libraries are built like a labyrinth. They are confusing buildings with corridors that lead to dead-ends. This puts further strain on the library’s finances, because an old and out dated building doesn’t attract investment.
Our interpretation of the Orchestrator model is that the building program or library space plan should be part of the library’s “do” strategy. Start by analyzing the labyrinth of pathways through the library. Try to use evidence based planning or leadership techniques that can be used with the Visual Scan. This is a facilitated tour of the library space with focus groups, asking them how to improve the library.
Other “do” strategies include a services and operations analysis; a study that defines the library’s service priorities. This could include service strategies such as program/event development, volunteer efforts, improving the usability of circulation services, web and social media projects.
We have been looking at the proportionality of spaces. For example, the golden ratio to help us understand how to open up libraries and remove the Maze-like affects. We believe the gold ratio provides some clues on how to provide the correct proportion for the service desk, collection areas, seating and staff / processing functions.
Take a look at the model below and start to think about the new types of interactions possible. Do you have a plan to get the proportions of your library right? Get your staff together to “think” about the potential outcomes of programming the library of the future.