Posts Tagged academic library planning

Library Planning – Knowledge Mapping Using the 5 Modes

A few days ago, one of our senior consultants got a call from a research library in need of a new vision. The library organization structure was outdated and staff/employees were focusing on tasks that were not a priority. The need for improvement was obvious to the administration. Services for the researchers needed to improve – there was a miss-match in the services and operations of the library.

The objective of any knowledge organization is to improve the way users access the collection. What is the touch point? is it physical or digital? What kinds of activities would you like the library staff to focus on?

By developing a services and operations program, you can start to define better ways to make an impact on your community. You can develop a knowledge map program to gain user insights, increase access to resources and enhance library services. The idea is to increase the resources your library has to offer in a managed, phased and structured approach.

Our program model for a library uses five different modes for learning as a starting point.

1. Reflective
2. Collaborative
3. Social
4. Presentation
5. Touch Point

A successful library builds on these areas to ensure both the physical library and the digital one can exceed expectations.

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Library Planning Workshop November 3, 2017 – NYC

Join Us Friday, November 3rd from 9am – 4pm – Learn More About Library Planning, Serivces and Design

A One Day Workshop to Program Your Library, Develop New Digital Services, Create Learning Spaces & Support Facility Planning Efforts.

The development of a 1Place libraries for higher education, health science, K-12, research and museum space is a challenging task. Our clients regularly ask us to share our knowledge about learning spaces, flexibility, and planning for the integration of technology and design.


Our workshop attendees are normally people who have projects that are either in pre-planning or at the implementation stage.

During the morning session, participants will learn our library planning metrics. They will do exercises and learn from case studies developed over our 40 year history including academic, public, government, medical, law and special libraries. Workshops include examples of: library program measurements, project management, service point design, data analytics, logistics and budget / capital management

During the afternoon session, we will tour Steelcase to learn about different types of learning environments. If you would like more info about the NYC Experience download the brochure below.

NYC Space Planning and Design Experience – Guide for Steelcase Worklife (1)

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The Analog Library and Architecture that Heals

The library building, once a fortress for knowledge, is ready to undertake a renaissance and change for the better. There’s no question that we’re living in a digital age, but in the “The Revenge of the Analog: Real Things and Why They Matter,” David Sax tells the stories of businesses that have found a market selling “vintage” items like paper notebooks, records and stationery. Recently, we found that libraries are having the same renewed interest. Especially, during their book sales and public events.

The PBS recording between WNYC Leonard Lopate and Author David Sax. includes a conversation about the renewed interest analog items. We can validate this notion from our experiences in the library world. During the interview, the author discusses the limited appeal of the purely digital life and the need to have books. Interestingly, we find this opportunity at every library we visit. So, the margin of success is obvious – community libraries and sharing local analog content distinguishes itself from the digital experience.

A better library building and service, flexible in a sense that the library has inspiring spaces, is perpetual. The need for more storage of books and materials is becoming reality with technology. Even in the small town we need to create jobs, get our services locally and create spaces that enhance our community.

We can learn from lessons from around the world to help us. For example, Michael Murphy (architect) provides an inspiring TED talk about how we can create a better world through architecture. He says that low fab techniques such as sourcing locally and giving people the dignity and role to play in the development of a hospital will get better results. We can see many similarities between his talk and the work we do at Aaron Cohen Associates, LTD

You may see the Michael Murphy TED Talk – Architecture that Heals

Below is a graphic we developed to understand the difference between library space planning, technology and design. The world is not a binary thing – we need to be able to experience our libraries and learning environments as shared environments for growth.

analytics_-diagram

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Libraries – Measuring the Future

At a functional level, the basic concept of library is not antiquated. The library space remains vital and important in the context of a learning model. We have a lot to learn about the use of the library and the behavior of the patrons. It is time to use simple technology to measure the library building; use this information to improve services.

The language of library spaces and collections is traditionally tied to a paper, emphasizing physical qualities over functional characteristics. The challenge is to articulate the essential characteristics of the library space in terms that make sense for today’s user. We are developing library programs based on new data, measuring the learning environment in innovative ways.

ACA has the capabilities to provide Google-Analytics-style dashboards for our library projects. We can help you analyze library building: movement of patons, number of visits, what patrons browsed, what parts of the library were busy during which parts of the day, and more.

If you are a librarian that is on a limited budget, check out “Measure the Future” – they are developing crowd sourcing bots to support libraries that want to asses their space. They are creating simple and inexpensive sensors that can collect data about building usage that is now invisible. The pilot programs can be replicated at your library with students from the local scout club.

Aaron Cohen Associates, LTD is striving to provide strategic design solutions. We help libraries and librarians make strategic decisions that create more efficient and effective experiences for their patrons. Contact ACA if you have a library service planning or space assessment project

5 Modes of Learning

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Library Space Planning: The Third Place

What is the third place? It is a library or community center, learning commons or co-working space. In a community or campus building, the third place is the library. It provides social surroundings separate from the two usual social environments of home (“first place”) and the workplace (“second place”). In the library planning world, the third place concept helps the project team search of answers. It helps us develop the library space plan with spaces for students and co-workers – young and old.

According to Nancy Murrey-Settle (YALSA) “When 3rd Place is Good. Empowering Students in the Library” the high school library is one of the few places where students are given decision-making power. ‘ Sure, it is the decision-making power over their own actions, but, that is where empowerment starts. ‘ When they walk through that library door, decisions await. ‘ Where to sit, computer or table? ‘ Do they need to work, or socialize a bit?

We remember Boarders Books and its periodical / coffee bar / newspaper reading areas, than Starbucks with convenient Wi-Fi locations to support mobile work. Now, Staples and Workbar are developing their own ‘third place’, offing co-working membership areas and prescheduled meeting spaces.

The environment for work in the 21st century is changing, requiring academic and public libraries to think about their space differently. The Staples and Workbar project is an example of a high-end workspaces, conference rooms and private phones rooms that is part of the ‘third place’ transformation of work. The retail spaces are programmed to be between 2,500 o 3,500 sq. ft. and offer collaboration spaces as well as wi-fi, printers and ‘bottomless’ coffee and tea to keep the connectivity and productivity flowing.

We think of the library as part of a hub and spoke network of learning spaces on campuses or in a community. Co-working spaces link students to project-based learning activities; they are often convenient locations with extended hours to support study activities on campus. The Pubic Library’s efforts to be a ‘third place’ provides co-working space for small business customers, independent professionals, startups and the mobile workforce. Below is an example of an adaptable Library…

2016-04-20 09.52.562016-04-20 12.17.07

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Labyrinth in the Library

According to the Orchestrator Model, the library’s service plan can be orchestrated with “think”, “feel” and “do” strategies. The development of a building program helps the library staff “think” about the architecture and service model. The strategic plan helps the library’s leadership “feel” or define the types of interactions needed in a 21st century learning environment.

In Matt Cook and Janet Brennan Croft’s “Interactive Mindfulness Technology,” we learn that 40% to 80% of the students researched bring their own devises to the academic library. Students are using the library on their own terms; they find the space that best matches their needs. Usually, they sit close to power. It is obvious we need strategies to orchestrate the library’s services and operations better.

Many older libraries are built like a labyrinth. They are confusing buildings with corridors that lead to dead-ends. This puts further strain on the library’s finances, because an old and out dated building doesn’t attract investment.

Our interpretation of the Orchestrator model is that the building program or library space plan should be part of the library’s “do” strategy. Start by analyzing the labyrinth of pathways through the library. Try to use evidence based planning or leadership techniques that can be used with the Visual Scan. This is a facilitated tour of the library space with focus groups, asking them how to improve the library.

Other “do” strategies include a services and operations analysis; a study that defines the library’s service priorities. This could include service strategies such as program/event development, volunteer efforts, improving the usability of circulation services, web and social media projects.

We have been looking at the proportionality of spaces. For example, the golden ratio to help us understand how to open up libraries and remove the Maze-like affects. We believe the gold ratio provides some clues on how to provide the correct proportion for the service desk, collection areas, seating and staff / processing functions.

Take a look at the model below and start to think about the new types of interactions possible. Do you have a plan to get the proportions of your library right? Get your staff together to “think” about the potential outcomes of programming the library of the future.

golden-ratiogolden-ratioplan

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A Beautiful Space, a Usable Space: The Balance of Library Design

We are often asked “what are the best libraries in the world?” This is a difficult question to answer, because libraries must be both beautiful and functional. An attractive space is only part of the equation; a library must also offer essential services. Conversely, a library may have great services and still need to improve their physical environment. This is why library design is a challenge for any architectural team.

We have been studying the dynamics of beautiful libraries for many years, with input from librarians and architects. For example, the library building awards by LLAMA is a good place to familiarize yourself with libraries that stand out. You may also inform LLAMA of projects that you think are worthwhile.

There are many elements that need to be defined in order to develop a balanced and beautiful library environment. Below are links to some examples of library design; they are a source of inspiration for us, aiding the design process for our clients.

LINKS TO BEAUTIFUL LIBRARIES

Architectural Digest – The most spectacular libraries around the world

Business Insider – The most beautiful new library buildings in America

CHRON – Most beautiful libraries in Texas… and beyond

Article – 62 of the World’s Most Beautiful Libraries

STANFORD UNIVERSITY – GREEN LIBRARY

Stanford University Green Library

OLD TOWN LIBRARY – FORT COLLINS CO

Old-Town-Library-Poudre-River-Library_Hero-1600x600Old-Town-Library-Poudre-River-Library-9-600x400Old-Town-Library-Poudre-River-Library-10-600x400

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Library Coding Classes / Crowdsourcing Fundraising Ideas

Transformative learning environments can make a big impact on struggling youth. As technology continues to advance, libraries are now offering coding classes to support the next generation of education. They are creating their own well of knowledge by training the community in new skills. For example, the Hive at Hillsborough Public Libraries provides all the tools to develop new ideas. Louisville’s library system (LFPL) offers coding courses to community members, supporting the next wave of knowledge workers. The HPLC and LFPL are both examples of libraries that are responding to an industry that is chronically in need of young and energetic workers, i.e. software and hardware developers. The libraries are making a difference with both space, services and collections; something that is unique to all libraries.

According to Coding ‘Boot Camp’ Opens High-Tech Doors, free software-building classes can put poor youth on a potentially lucrative career path. The US Bureau of Labor Statistics projects that hiring of software developers will grow at a rate twice as fast as the average for all occupations through 2022. Keeping this in mind, libraries need to be investing in coding classes, staff and hackable spaces. They need to connect with companies like Jeff Macco’s Seedpaths; delivering software development education to entry-level and advanced-level students.

Libraries that support the community with coding/software development and crowd-sourcing skills can make a real difference in the world. What if libraries could train their own software developers to help them build public funding campaigns? As the Guardian reported in”Crowdfunding saved Timbuktu’s manuscripts. What’s next?,” Thomas Gruner and T160K developed a crowd funding campaign on Indiegogo called Timbuktu Libraries in Exile. In 2014 it raised $67,000, illustrating that crowdfunding is a viable way to raise money for libraries: ancient and modern, large and small.

Even though Timbuktu’s library had no funding, hackers from around the world rallied to support the wealth of knowledge it holds. This can be the same for any library. It starts by building new spaces that will enhance the technology capabilities in your community and connecting them with the world.

library user

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Environmental Scan and Impact Assessment for Academic Libraries

Library impact assessments can be self-studies. They can come in three forms: Lib Quals (created by the Association of Research Libraries), visual scans and/or environmental scans. A visual scan is an observational assessment of the interior of the library facility. An environmental scan observes the internal and external physical and social environments. It is an holistic approach for detecting signs of strengths, weaknesses, opportunities and threats (SWOT). It promises to influence current and future strategic plans.

Our company, Aaron Cohen Associates (ACA), has developed an in-depth predictive model for library services and spaces. As a basic strategy, we have created an impact assessment that combines the best of the visual and environmental scans. We believe this is an important strategy for our academic library clients. They need to extract maximum value from their environment to maintain a competitive advantage.

In today’s technological environment, the staffs of successful academic libraries—and the educational structures to which they report—must identify and quickly respond to transitory competitive advantages, and move on to the next short-lived technological and market upgrades. Their staffs must be open to learning and adopting new behaviors constantly as their information and educational environments are in persistent states of flux.

An organization cannot survive with a minimalist approach to the future. Instead it needs basic strategies that produce sustained changes in behavior and robust improvements in performance. All this means that a good predictive model needs to produce a deep and durable impact assessment that both guides and accelerates a holistic approach to overseeing library services and spaces.

PREDICTIVE MODEL FOR LIBRARY PLANNING

Cohen's Purpose_Diagram

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What Makes a Great Library for Today and Tomorrow

The library is operating in a very different world today. Technology is constantly evolving within an environment that is increasingly smart, flexible and mobile. Though so much is available on the web, a huge amount of historical content remains un-digitized and hidden. The library of tomorrow should be a public campus that will grow the world’s knowledge base while still providing access to non-digital resources. It will be responsive to changing cultural and digital needs, providing opportunities for dynamic collaboration.

According to the Horizon Report 2015, “the Lean Startup movement uses technology as a catalyst for promoting a culture of innovation in a more widespread, cost-effective manner, and provides compelling models” for library leaders and higher-education planners to consider.” The future library needs to favor experimentation over elaborate planning, customer feedback over intuition, and iterative design over traditional “big design upfront” development (see HBR Article by Steve Blank).

mont

Tomorrow’s users will connect to the public campus on the go: For example, pedestrians will receive “pushed” information from Bluetooth i-beacons near the library, and students will be able to access the cloud for school projects.

It is time to start developing the next generation libraries, enabling the community to benefit from a variety of knowledge resources. Through an integrated customer service model and tiered support services, the next generation library can enrich the cultural life of a campus, town, city and a nation.

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