• Library Planning Research,  Social Library Issues,  work in progress

    To Be More Effective, Harness the Power of Data

    Data visualization can offer unique insight into a health sciences organization. This important work involves both healthcare professionals and the IT teams that provide communications platforms and support. Recently, we analyzed the digital asset management (DAM) needs of a global healthcare corporation. We learned that corporations need to integrate software, company culture and library skills. Healthcare libraries often present a complex mix of evidence-based research and user support; we shared the ways a librarian’s expertise could be leveraged to increase effectiveness and communication.

    The following are a few lessons learned from our digital asset management project:

    • Without a digital library to share content, visualization is difficult to generate or coordinate
    • Marketing teams can use data visualization as a way to improve coordination across the enterprise
    • When information is not shared across the enterprise, it creates silos of content that is often lost and not re-used

    To capitalize on visualization opportunities at your organization, consider these four steps:

    1. Reflect on the unique and distinctive aspectsof data in your organization. How do staff or clients use your information: in what context and in what environment?
    2. Consider potential partnerswho can help your organization increase its data visualization skills.
    3. Identify the visualization opportunitiesthat your team can offer. Can you add technology to your services? What innovation is possible? How can the team be more effective?
    4. Develop a strategic programfor your data visualization needs. What is your organization up against? How can you overcome technical challenges? What are the risks of investment?

    ACA can help you develop a strategic program. We are accomplished analysts, providing IT solutions by surveying the information needs of healthcare organizations, the IT/DAM landscape, and the information needs of teaching hospitals and healthcare organizations.  Contact usto find out more.

     

  • Library Planning Research

    Assembling Your Knowledge Management Team

    It is good practice to periodically examine the “roster” of your digital or physical library team, to seek ways to improve it. When developing or evaluating a team, each member will have certain characteristics that make them well-suited for a certain role. We run organizational development workshops to help libraries and digital asset teams maximize their human resources.

    According to ACA’s 45 years of building program research, successful library organizations are made up of a diverse mix of job titles, which require diverse human characteristics. Librarians and Knowledge Workers can be specialists, reference people or technical services pros.  Aaron Cohen Associates, LTD work with library staff and knowledge management teams to identify and shape the teams and increase effectiveness.

    Below are characteristics of each team member; we developed these based on the Belbin team building framework.

    Resource Investigator

    • Their inquisitive nature helps them find ideas to bring back to the team.
    • Strengths: Outgoing, enthusiastic. A natural networker – the go-to person to test a new opportunity.
    • Challenges: Over-optimistic; can lose interest once the initial enthusiasm has passed.
    • A good person to follow up and build on research and delivery partnerships.

    Team Worker

    • The glue that keeps the team moving, using their versatility to identify the work required. The person that will complete the work on behalf of the team.
    • Strengths: Co-operative, perceptive and diplomatic. A great listener who can avert friction between team members.
    • Challenges: Indecisive in crunch situations; avoids confrontation between strong willed team members.
    • Will be hesitant to make unpopular decisions.

    Coordinator

    • Helps the team focus the library service objectives. A person who can draw out other team members and delegate work.
    • Strengths: Mature, confident, identifies talent and builds on it. Goals setter.
    • Challenges: Leaders can be manipulative; they can offload work to other members reducing team effectiveness.
    • Can delegate work others, leaving themselves with limied tasks or challenges.

    Management Consultant

    • A highly creative person that is good at solving problems in unconventional ways.
    • Strengths: Creative, imaginative, dynamic-thinking, concept / ideas generator and problem solver.
    • Challenges: Might not be able to focus; may be too preoccupied to communicate effectively.
    • Can forget the good ideas and try to develop additional ones when none is necessary.

    Assessment Evaluator

    • Assessment professional; a good person to make impartial judgement when required. A good person to weighs up the team’s options in a dispassionate way.
    • Strengths: Sober, strategic and discerning. A person that can see the options and recommend next steps accurately.
    • Challenges: Can be critical, lacks the drive and ability to inspire others.
    • Not all can make a quick decision. This staff member can be slow to come to decisions.

    Specialist

    • The project specialist has in-depth knowledge in a key delivery area.
    • Strengths: Dedicated, a self-starter and always moving forward with work. They will research and apply their knowledge management skills.
    • Challenges: May stick to the technicalities and not address the goals and objectives.
    • Can research a topic and overload if you don’t support their drive to find solutions to information resource needs/integration.

    Management Shaper

    • The staff member that will drive the team. This staff member will ensure that the team keeps moving and does not lose focus or momentum.
    • Strengths: Can handle the pressure and deliver. A dynamic staff member that has the drive and courage to overcome any knowledge management obstacles.
    • Challenges: A person who isn’t afraid to get in your face; Can offend people’s feelings.
    • Sometimes  need to get things done and they get aggressive, which can be harnessed to efficiencies when recognized.

    Implementer

    • A knowledge manager that can develop a workable strategy and carry it out as efficiently as possible.
    • Strengths: Efficient and Practical, reliable and driving. This staff member turns ideas into actions and organizes work that needs to be done.
    • Challenges: Inflexible nature can be slow to respond to new possibilities.
    • Can slow down positive change if they are too inflexible.

    Completer/Finisher

    • Every project needs a person who will polish and scrutinize knowledge management work for errors; Research requires the highest standards of quality control.
    • Strengths: Searching out errors is natural to a conscientious knowledge worker. It is important to finish the project with defined outcomes including key performance indicators.
    • Challenges: Knowledge workers can be reluctant to delegate tasks which slows down progress.
    • Perfection is a strength until it impedes the delivery of knowledge resources.
  • Library Planning Research,  library technology,  work in progress

    Digital Asset Management: the Next Wave

    A high-performance Knowledge Management application for a library requires functions for both individual and the team needs. We design models for the metadata framework for Digital Asset Management (DAM) Systems, or digital libraries. Our team of librarians research and populate fields with possible values, including description of the attribute, type of metadata, and relations to other attributes.

    Our Digital Asset Management work includes the development of functional programs such as:

    Business Arc

    • hitecture: User stories and business processes
    • Application Architecture: DAM software development
    • Information Architecture: Conceptual representation of information
    • Integration Architecture: Research all technical integrations enabling the DAM system to connect with other knowledge bases
    • Technical Architecture: Information regarding the hardware, software, etc.

    Aaron Cohen Associates, LTD can identify and plan next generation libraries: digital asset management systems, digital libraries and archive systems. We can help to:

    Determine the search queries that users may type in to find assets using your digital system

    Determine, prepare and design the training requirements and modules for training users and librarians to offer knowledge management services

    We are constantly researching the evolving communication needs of sales and marketing staff to understand how DAM applications create pathways for business. We know that functions emerge from framing the content for use. Our Knowledge Management professionals analyze user functions to determine UX interfaces that interact with the DAM system; this could be a VR system or a content portal built on library information system knowledge.

    We can show libraries and other firms how the DAM will function as a 21st century research portal or marketing library. This work enables global businesses such as healthcare or research centers to do things faster, better and cheaper. Below are some links that will help you start your research.