• Library Planning Research,  library technology,  Space Planning

    Planning a Redesign? Let Human Behavior be Your Guide

    For an effective library redesign, let human behavior be your guide. In our work, we have found that people engage in five types of behavior: reflective, social, presentation, collaboration and touchpoint (contact with staff). This concept relates to furniture as well: Steelcase’s  Library Transforms to Learning Commons defined private/alone, private/together, and public/together spaces as part of their strategies to integrate new contemporary furniture into the learning environment.

    Want to learn more about how human behavior can guide design? Join us on November 30, 2018 at Steelcase Worklife in New York. During this one-day workshop, we will share the Five Modes of Learning model and how it can inform your design choices. Aaron Cohen, AIA, will review the ways people use the library and share examples of successful design. Through group discussions and tours of the Steelcase showroom, we will help you determine the goals and objectives of your next library improvement project.

    During this workshop, we will share our programming methods. Creating a library program is a way to outline your space planning requirements. The program is simply a spreadsheet with each space and the square footage required. The list is used to develop an architectural plan that can be used to fund a building project or start an improvement project. Model programs also allow your community members, students and faculty to give early feedback on their potential needs in the new environment.

    Ultimately, this workshop will help you modify design concepts and make the best architecture and interior design choices. When users see their needs met in the new building, they will embrace the library as a community center and a space for innovation.


    JOIN US – NOVEMBER 3, 2018 AT STEELCASE NYC ONE DAY WORKSHOP


    JOIN US – NOVEMBER 3, 2018 AT STEELCASE NYC ONE DAY WORKSHOP

  • Library Planning Research,  Space Planning,  work in progress

    Save Space and Add More Seats to Your Library

    Does your library need to re-balance its print collections?

    Do you need a small repository to increase the library’s seating count?

    How can libraries increase space utilization and improve service?  In our early days, Aaron Cohen Associates programmed library buildings to hold a lot of books. To meet ACRL storage standards, a library consultant was normally hired to determine the number of linear feet of shelving required for the library. Simply put, we helped determine the amount of books a new or existing library building could hold.

    At that time, improving service meant increasing circulation. But in the 2000s a paradigm shift occurred: the Internet, smart phones and cafes emerged. As a result, the libraries’ service declined: the amount of active space was restricted, and passive print shelving and circulation flat-lined. In the modern library, shelving is giving way to an increase in space: for collaboration, for study, for programs.

    But what to do with the books patrons still need? Automated print storage could be the answer: units can be built for small and large budgets, either horizontal or vertical. Solutions can be designed to take advantage of the cubic feet available. Storage is also essential for Fighting Format Rot, according to David Pogue. With the right system, libraries can save old formats, scan them and store them before they are discarded and lost.

    The trend toward active learning should extend to the collections: libraries have added writing centers, learning centers and math centers, and more open space. However, collections remain passive: housed on open shelving, taking up valuable learning spaces.

    Below is an example of a product that can be used for vertical storage. This is just an example to help you to start to learn how you can save space and add more seats to your library. Contact us to determine your library’s options.

  • Library Planning Research

    Assembling Your Knowledge Management Team

    It is good practice to periodically examine the “roster” of your digital or physical library team, to seek ways to improve it. When developing or evaluating a team, each member will have certain characteristics that make them well-suited for a certain role. We run organizational development workshops to help libraries and digital asset teams maximize their human resources.

    According to ACA’s 45 years of building program research, successful library organizations are made up of a diverse mix of job titles, which require diverse human characteristics. Librarians and Knowledge Workers can be specialists, reference people or technical services pros.  Aaron Cohen Associates, LTD work with library staff and knowledge management teams to identify and shape the teams and increase effectiveness.

    Below are characteristics of each team member; we developed these based on the Belbin team building framework.

    Resource Investigator

    • Their inquisitive nature helps them find ideas to bring back to the team.
    • Strengths: Outgoing, enthusiastic. A natural networker – the go-to person to test a new opportunity.
    • Challenges: Over-optimistic; can lose interest once the initial enthusiasm has passed.
    • A good person to follow up and build on research and delivery partnerships.

    Team Worker

    • The glue that keeps the team moving, using their versatility to identify the work required. The person that will complete the work on behalf of the team.
    • Strengths: Co-operative, perceptive and diplomatic. A great listener who can avert friction between team members.
    • Challenges: Indecisive in crunch situations; avoids confrontation between strong willed team members.
    • Will be hesitant to make unpopular decisions.

    Coordinator

    • Helps the team focus the library service objectives. A person who can draw out other team members and delegate work.
    • Strengths: Mature, confident, identifies talent and builds on it. Goals setter.
    • Challenges: Leaders can be manipulative; they can offload work to other members reducing team effectiveness.
    • Can delegate work others, leaving themselves with limied tasks or challenges.

    Management Consultant

    • A highly creative person that is good at solving problems in unconventional ways.
    • Strengths: Creative, imaginative, dynamic-thinking, concept / ideas generator and problem solver.
    • Challenges: Might not be able to focus; may be too preoccupied to communicate effectively.
    • Can forget the good ideas and try to develop additional ones when none is necessary.

    Assessment Evaluator

    • Assessment professional; a good person to make impartial judgement when required. A good person to weighs up the team’s options in a dispassionate way.
    • Strengths: Sober, strategic and discerning. A person that can see the options and recommend next steps accurately.
    • Challenges: Can be critical, lacks the drive and ability to inspire others.
    • Not all can make a quick decision. This staff member can be slow to come to decisions.

    Specialist

    • The project specialist has in-depth knowledge in a key delivery area.
    • Strengths: Dedicated, a self-starter and always moving forward with work. They will research and apply their knowledge management skills.
    • Challenges: May stick to the technicalities and not address the goals and objectives.
    • Can research a topic and overload if you don’t support their drive to find solutions to information resource needs/integration.

    Management Shaper

    • The staff member that will drive the team. This staff member will ensure that the team keeps moving and does not lose focus or momentum.
    • Strengths: Can handle the pressure and deliver. A dynamic staff member that has the drive and courage to overcome any knowledge management obstacles.
    • Challenges: A person who isn’t afraid to get in your face; Can offend people’s feelings.
    • Sometimes  need to get things done and they get aggressive, which can be harnessed to efficiencies when recognized.

    Implementer

    • A knowledge manager that can develop a workable strategy and carry it out as efficiently as possible.
    • Strengths: Efficient and Practical, reliable and driving. This staff member turns ideas into actions and organizes work that needs to be done.
    • Challenges: Inflexible nature can be slow to respond to new possibilities.
    • Can slow down positive change if they are too inflexible.

    Completer/Finisher

    • Every project needs a person who will polish and scrutinize knowledge management work for errors; Research requires the highest standards of quality control.
    • Strengths: Searching out errors is natural to a conscientious knowledge worker. It is important to finish the project with defined outcomes including key performance indicators.
    • Challenges: Knowledge workers can be reluctant to delegate tasks which slows down progress.
    • Perfection is a strength until it impedes the delivery of knowledge resources.
  • Library Planning Research,  library technology,  work in progress

    Digital Asset Management: the Next Wave

    A high-performance Knowledge Management application for a library requires functions for both individual and the team needs. We design models for the metadata framework for Digital Asset Management (DAM) Systems, or digital libraries. Our team of librarians research and populate fields with possible values, including description of the attribute, type of metadata, and relations to other attributes.

    Our Digital Asset Management work includes the development of functional programs such as:

    Business Arc

    • hitecture: User stories and business processes
    • Application Architecture: DAM software development
    • Information Architecture: Conceptual representation of information
    • Integration Architecture: Research all technical integrations enabling the DAM system to connect with other knowledge bases
    • Technical Architecture: Information regarding the hardware, software, etc.

    Aaron Cohen Associates, LTD can identify and plan next generation libraries: digital asset management systems, digital libraries and archive systems. We can help to:

    Determine the search queries that users may type in to find assets using your digital system

    Determine, prepare and design the training requirements and modules for training users and librarians to offer knowledge management services

    We are constantly researching the evolving communication needs of sales and marketing staff to understand how DAM applications create pathways for business. We know that functions emerge from framing the content for use. Our Knowledge Management professionals analyze user functions to determine UX interfaces that interact with the DAM system; this could be a VR system or a content portal built on library information system knowledge.

    We can show libraries and other firms how the DAM will function as a 21st century research portal or marketing library. This work enables global businesses such as healthcare or research centers to do things faster, better and cheaper. Below are some links that will help you start your research.

  • Library Planning Research,  Space Planning

    Modern Library Design Can Spark Innovation

    In our evolving digital world, change to library spaces is inevitable—and necessary.  Many times, programming and planning can seem like challenge with lots of risks: familiar spaces change as bookshelves, staff offices and seating is replaced, technology is updated, and daily library functions are disrupted. But it is a good time to embrace change:Library spaces that are reorganized to encourage collaboration can spark innovation.

    Library programming provides many benefits, whether the space is an academic, public or school library.  Our programming clarifies the functions to support libraries: we provide a list of the services and square footage needed to develop every type of space from a modern 3D visualization area to a traditional quiet research space.

    Each new library/learning space that we program is informed by user behavior. We make sure the layout and services are flexible, and that users are offered more collaborative encounters, group work and creative experiences. Contact us to find out more.

    • We develop programs for all types of users: academic researchers, public library patrons, students, families and more
    • Our analysis allows for new ways of working in the digital age
    • We have a vast portfolio of programs and plans that reflect today’s modern design

    samsung environment

    Contact Library Consultant

  • Library Planning Research

    A Golden Opportunity for Knowledge Management

    In the knowledge management world, demand for library services are not always directly observable. It’s worth emphasizing that digital collections are revealed through the use of communications and technology not on their own. This lack of a predictable user experience is a struggle many libraries confront of a daily basis. What about in the corporate world? Are they experiencing the same type of disconnection between the research product and the availability of that collaborative / sharing database product?

    No matter how much excellent work the project team may be doing today – tomorrow their work will be left unorganized. It is up to knowledge management professionals to educate their users and raise the profile of digital collections (marketing or business related). It is time for the project team to build in a collaborative library services that can be used as a repository of working knowledge.

    The structure of library communications can be modeled after our five modes of learning – reflective (self guides), collaborative (webinars), presentation (workshops), social (games) and touchpoint (service questions) to be modeled.

    OUR SERVICES
    Our knowledge management research team offers capabilities and institutional knowledge to help institutions develop their physical or virtual the service point, repository and collaborative work areas. We use communication strategies to build on the clients vision, creating an opportunity for the library user to explore and share. We build knowledge service priorities – capabilities to develop the library service plan.

    We use user experience stories, surveys and space planning diagrams to understand the knowledge management interactions and user needs. We develop libraries with the behavioral workflow patterns in mind. Below is an outline of our work.

  • Library Planning Research

    Library Standards: Research Links

    Librarians around the world continually develop standards for services. We are interested in their assessment techniques as a way of assisting communities that want to model their future library. The academic library standards are essentially links to further reading on the subject. The links were developed by Philippine Association of Academic/Research Librarians (PAARL) to develop standards for library services.

    Webjunction has a wealth of resources — it has healthy serving of planning information to start a self study to improve your library. Whether planning a new building or renovating an old one, the website offers library planning research that will help you develop a detailed space plan that takes into account the space needs to meet the mission and service plan of the library.

    Howard University Library developed a simple pdf that will help make planning deliberate. Library Planning should be the preferred manner of preparing services in the future. Library Planning is the responsible means of fulfilling future community needs.

    British Library Standards was one of the first and most well-known study of service development. The guide provides standard levels of services that can support library development.

  • Library Planning Research,  work in progress

    Library Planning – Knowledge Mapping Using the 5 Modes

    A few days ago, one of our senior consultants got a call from a research library in need of a new vision. The library organization structure was outdated and staff/employees were focusing on tasks that were not a priority. The need for improvement was obvious to the administration. Services for the researchers needed to improve – there was a miss-match in the services and operations of the library.

    The objective of any knowledge organization is to improve the way users access the collection. What is the touch point? is it physical or digital? What kinds of activities would you like the library staff to focus on?

    By developing a services and operations program, you can start to define better ways to make an impact on your community. You can develop a knowledge map program to gain user insights, increase access to resources and enhance library services. The idea is to increase the resources your library has to offer in a managed, phased and structured approach.

    Our program model for a library uses five different modes for learning as a starting point.

    1. Reflective
    2. Collaborative
    3. Social
    4. Presentation
    5. Touch Point

    A successful library builds on these areas to ensure both the physical library and the digital one can exceed expectations.

  • Library Planning Research

    Four Reasons to Verify Your Library Program

    Every year, libraries pour hundreds of millions of dollars into strategic planning, architectural and interior design efforts. At the beginning of these projects, the team should verify the needs and program the user experience. Yet for all the time and expense that goes into strategic planning, architectural and interior design plans, the library staff are typically ill-prepared for the work required.

    There are four basic reasons to verify your library program before investing in a new design. Doing so will:

    1. Enable accreditation where required
    2. Result in enhanced library services
    3. Ensure efficiency
    4. Reduce risk

    VERIFICATION IS REQUIRED
    In many cases, library program verification is required by the accreditation body or government. If this is not complete, the service plan will not meet the standards set forth. Although public libraries (PLA) or academic libraries (ACRL) do not have set standards to support program verification, program guidelines can be useful. They can be used to determine the size and scope of library and/or digital librarian services.

    VERIFICATION EQUALS MORE LIBRARY SERVICES
    Whether a reduction in staff is warranted is the most challenging question for library programmers. With new technology, many staff positions may be replaced by web-enabled services. However, they may turn out to cost more when outsourcing library services. This question requires a verification of the staff positions and a definition of staff job requirements to expand the delivery of excellent library services – both physical and virtual. After library programming, the staff can be better aligned with user needs.

    VERIFICATION IS ESSENTIAL TO ENSURE EFFICIENCY
    Verifying library service needs has become more important than ever during design. It is vital to understand how virtual services can be supported with flexible spaces. Academic libraries have responded to this need by investing in flexible furniture and new technology. During this transition, hiring a library consultant is a cost-effective way to gather feedback and prioritize what works and what does not work. The verification process creates a feedback loop for architectural and/or library services staff. It gives the team visibility on what can be expanded and what can be consolidated from the plan.

    VERIFICATION REDUCES RISK
    Lack of verification leads to doubts in the minds of decision makers. This slows down the library’s ability to react to changes in technology and user needs, in order to engage the user in new and exciting ways to use information. Worse still, a lack of verification can put improvements off for years or create a leadership vacuum. The analysis of the library service mix is one critical way to reduce risk and to create a sustainable operations plan.

    FIND OUT MORE ABOUT OUR WORKSHOP IN NEW YORK CITY ON NOVEMBER 3, 2017

    For libraries looking to learn about library planning and programming, join us – FRIDAY NOVEMBER 3, 2017 AT STEELCASE WORKLIFE – 4 COLUMBUS CIRCLE, NEW YORK NEW YORK FROM 9AM TO 4PM – CLICK HERE TO REGISTER FOR THIS ONE TIME EVENT.

  • Library Planning Research,  Space Planning,  work in progress

    Library Planning Workshop November 3, 2017 – NYC

    Join Us Friday, November 3rd from 9am – 4pm – Learn More About Library Planning, Serivces and Design

    A One Day Workshop to Program Your Library, Develop New Digital Services, Create Learning Spaces & Support Facility Planning Efforts.

    The development of a 1Place libraries for higher education, health science, K-12, research and museum space is a challenging task. Our clients regularly ask us to share our knowledge about learning spaces, flexibility, and planning for the integration of technology and design.


    Our workshop attendees are normally people who have projects that are either in pre-planning or at the implementation stage.

    During the morning session, participants will learn our library planning metrics. They will do exercises and learn from case studies developed over our 40 year history including academic, public, government, medical, law and special libraries. Workshops include examples of: library program measurements, project management, service point design, data analytics, logistics and budget / capital management

    During the afternoon session, we will tour Steelcase to learn about different types of learning environments. If you would like more info about the NYC Experience download the brochure below.

    NYC Space Planning and Design Experience – Guide for Steelcase Worklife (1)