The library is an important social place. The experience of sharing and communicating in a learning space is vital to the development of effective schools, public libraries and academic institutions. In a recent analysis of the library service desk, University of New South Wales (UNSW) Library Planning Team presented a case study on the library reference desk. They explored the idea of no reference desk.

Since all libraries are different, it is important to develop a strategy as well as make some tactical service planning decisions. A change to the service environment should be taken with careful planning and understanding. The entire team should be included in the development of the concept, creating team-building activities to explore how the library would function without a service desk. Even if the library staff is not ready for this type of service environment, this is an opportunity to explore ways to efficiently and effectively improve library services.