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Operational Excellence is aimed at redefining operating costs, staff workflow, digital collection services and space utilization. This goes beyond shifting collections and rearranging staff work rooms. It is a service planning study that includes present processes, how they are changing and will change in the future. | ||
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Operational Efficiency studies are focused on practical improvement for the library users.
Sample Study of Library:
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Understand the community's vision of the library including its funding, furniture and equipment; a physical space that actively supports different modes of learning and the rapid switching between modes. It must be managed strategically to enhance services and operations.
Observe the "library as a place." How people use it. How resources are organized. How people connect to print, digital and media collections. Operations include the number of service desks; size and location of collections; number and location of seats; type of seats – individual, group study, meeting room, training spaces; number and location of staff offices, workstations and storage areas.
Visualize how to design a space for flexibility and easy access. This includes the control of sound, video, data, and power. We help determine the number of service points to support collections, users and staff functions. The result is the identification of the gap between current capacities and desired outcomes. Implementation takes the form of action steps in phases as part of a Master Plan. Should a new building be needed, a site must be designated as soon as possible. Whether the project is a new building, a renovation/new addition or just a simple renovation, funding must be secured. Action steps include hiring the architect and/or interior designer, and the contractor. Our firm can provide oversight on this aspect of the process.
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