A few days ago, one of our senior consultants got a call from a research library in need of a new vision. The library organization structure was outdated and staff/employees were focusing on tasks that were not a priority. The need for improvement was obvious to the administration. Services for the researchers needed to improve – there was a miss-match in the services and operations of the library. The objective of any knowledge organization is to improve the way users access the collection. What is the touch point? is it physical or digital? What kinds of activities would you like the library staff to focus on? By developing a services…