Although the circulation of books, media and other materials has dropped precipitously at the majority of libraries, many of them still feature large, outmoded circulation desks. Thus, while service functions have changed, physical spaces in the library have not. It is time to create designs that increase collection collisions, either with physical books or interactive collaborative spaces.
Libraries can sometimes seem frozen in time, with a too-slow transition from passive, fixed features to mobile service modules. Today, in addition to mobile stations, patrons can check items in and out via their mobile devices. A smaller circulation area enables the redesign of the library spaces: from a relatively passive corridor to an active space; from a static area to a robust environment.
Soon we will be immersed in service designed to maximize digital literacy. For example, library staff of the future may use Google Glass-like “eyewear” to serve patrons better; Luxotica is working on the second version of Google Glass. CEO Massimo Vian confirmed that they have a partnership with Google to develop a phase 2 version.
We are planning libraries that will take advantage of burgeoning virtual and hologram technology. The library service desks will be equipped with touch screens and spaces for connected librarians to share collections. We are beginning to develop ideas with mobile tools that will enhance staff capabilities. IT tools can support knowledge and information exchanges, using smart library setups.
In the near future,the library service desk/touch point will incorporate the cloud and mobile technology in new ways. For example, Microsoft developed the Hololense project recently. This product includes a headset that enhances the physical world. These ongoing innovations will surely reach the library. The opportunities for enhancing service via visual computing are endless–a holodeck was once only fiction, but could conceivably be part of the library of the future one day.
