Experienced designers know that putting the guardrails on a library design process can stifle the outcome. However, managers on innovation teams generally are not service designers and they don’t know the first steps to take to begin an improvement process. As Kaaren Hanson explained in a 2018 Harvard Business Review Article – “Why Design Thinking Works” stated “Anytime you’re trying to change people’s behavior you need to start them off with a lot of structure, so they don’t have to think. A lot of what we do is habit, and it’s hard to change those habits, but having clear guardrails helps us.”
Co-Creating Using Design Thinking
Co-Creating with stakeholders is a key ingredient of our 360 design service and it is part of a framework we deliver to our clients. It is a process of library consulting that thoroughly integrates library staff, collections, operations and services. Organized processes keep people on track to build goals, enable change and improve the future. It is not surprising that success is tied to organized approaches.
Design Thinking Example
Below is an example of a design thinking experience. Our team integrated VLM storage system inside a new student success center building at Tri-County Technical College. This innovation enabled the library to expand its seating and keep library resources safe and secure onsite. The adaptive design for the new library speaks for itself.