{"id":87,"date":"2009-05-01T12:26:44","date_gmt":"2009-05-01T16:26:44","guid":{"rendered":"http:\/\/www.acohen.com\/blog\/?p=87"},"modified":"2023-11-13T12:52:54","modified_gmt":"2023-11-13T16:52:54","slug":"quality-and-assessment-case-study-libqual-and-acas-visual-scan","status":"publish","type":"post","link":"https:\/\/www.acohen.com\/blog\/quality-and-assessment-case-study-libqual-and-acas-visual-scan\/","title":{"rendered":"Quality and Assessment &#8211; Case Study LibQUAL+ and ACA&#8217;s Visual Scan"},"content":{"rendered":"<p class=\"MsoNormal\" style=\"text-align: center; margin: 0in 0in 0pt; tab-stops: 3.0in;\" align=\"center\"><strong style=\"mso-bidi-font-weight: normal;\"><span style=\"text-decoration: underline;\"><span style=\"font-family: Arial;\"><span style=\"font-size: small;\">VISUAL SCAN<sup>\u00a9<\/sup> SPACE AUDIT<\/span><\/span><\/span><\/strong><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0in 0in 0pt; tab-stops: 3.0in;\"><span style=\"font-family: Arial; font-size: small;\">\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0in 0in 0pt; tab-stops: 3.0in;\"><span style=\"font-family: Arial; font-size: small;\">\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0in 0in 0pt; tab-stops: 3.0in;\"><span style=\"font-family: Arial; font-size: small;\">LibQUAL+<span class=\"msoIns\"><ins datetime=\"2009-05-01T11:21\" cite=\"mailto:Martha%20Kyrillidou\"><span style=\"text-decoration: underline;\"><span style=\"color: #008080;\">\u00ae<\/span><\/span><\/ins><\/span> is a suite of services that libraries use to solicit, track, understand and act upon users&#8217; opinions of service quality.<\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0in 0in 0pt; tab-stops: 3.0in;\"><span style=\"font-family: Arial; font-size: small;\">\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0in 0in 0pt; tab-stops: 3.0in;\"><span style=\"font-family: Arial; font-size: small;\">The <\/span><a name=\"OLE_LINK2\"><\/a><a name=\"OLE_LINK1\"><span style=\"mso-bookmark: OLE_LINK2;\"><span style=\"font-family: Arial; font-size: small;\">Visual Scan<sup>\u00a9<\/sup> Space Audit <\/span><\/span><\/a><span style=\"font-family: Arial; font-size: small;\">assessment tool has been used successfully along with <span class=\"msoIns\"><ins datetime=\"2009-05-01T11:21\" cite=\"mailto:Martha%20Kyrillidou\"><span style=\"text-decoration: underline;\"><span style=\"color: #008080;\">LibQUAL+\u00ae<\/span><\/span><\/ins><\/span>. The Space Audit addresses the potential of the library space as an untapped resource. The Space Audit is most appropriate when space reorganization and major renovation are involved.<\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0in 0in 0pt; tab-stops: 3.0in;\"><span style=\"font-family: Arial; font-size: small;\">\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0in 0in 0pt; tab-stops: 3.0in;\"><span style=\"font-family: Arial; font-size: small;\">Symptoms of a poor library space are unexpected dysfunctions, poor quality of space and lack of performance in terms of collection content, seating and learning spaces. The goals of the Visual Scan<sup>\u00a9<\/sup> Space Audit are to:<\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0in 0in 0pt; tab-stops: 3.0in;\"><span style=\"font-family: Arial; font-size: small;\">\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-indent: -0.25in; margin: 0in 0in 0pt 0.25in; tab-stops: list .25in left 3.0in; mso-list: l0 level1 lfo1;\"><span style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"><span style=\"mso-list: Ignore;\"><span style=\"font-size: small;\">\u00b7<\/span><span style=\"font: 7pt &quot;Times New Roman&quot;;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span><span style=\"font-family: Arial; font-size: small;\">Provide quality learning spaces.<\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-indent: -0.25in; margin: 0in 0in 0pt 0.25in; tab-stops: list .25in left 3.0in; mso-list: l0 level1 lfo1;\"><span style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"><span style=\"mso-list: Ignore;\"><span style=\"font-size: small;\">\u00b7<\/span><span style=\"font: 7pt &quot;Times New Roman&quot;;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span><span style=\"font-family: Arial; font-size: small;\">Identify best practices in library planning by providing space standards.<\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-indent: -0.25in; margin: 0in 0in 0pt 0.25in; tab-stops: list .25in left 3.0in; mso-list: l0 level1 lfo1;\"><span style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"><span style=\"mso-list: Ignore;\"><span style=\"font-size: small;\">\u00b7<\/span><span style=\"font: 7pt &quot;Times New Roman&quot;;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span><span style=\"font-family: Arial; font-size: small;\">Enhance library staff members&#8217; skill in evaluating the current space environment.<\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-indent: -0.25in; margin: 0in 0in 0pt 0.25in; tab-stops: list .25in left 3.0in; mso-list: l0 level1 lfo1;\"><span style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"><span style=\"mso-list: Ignore;\"><span style=\"font-size: small;\">\u00b7<\/span><span style=\"font: 7pt &quot;Times New Roman&quot;;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span><span style=\"font-family: Arial; font-size: small;\">Aid in developing strategic plans.<\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-indent: -0.25in; margin: 0in 0in 0pt 0.25in; tab-stops: list .25in left 3.0in; mso-list: l0 level1 lfo1;\"><span style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"><span style=\"mso-list: Ignore;\"><span style=\"font-size: small;\">\u00b7<\/span><span style=\"font: 7pt &quot;Times New Roman&quot;;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span><span style=\"font-family: Arial; font-size: small;\">Understand how to reorganize and restructure the library environment.<\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-indent: -0.25in; margin: 0in 0in 0pt 0.25in; tab-stops: list .25in left 3.0in; mso-list: l0 level1 lfo1;\"><span style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"><span style=\"mso-list: Ignore;\"><span style=\"font-size: small;\">\u00b7<\/span><span style=\"font: 7pt &quot;Times New Roman&quot;;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span><span style=\"font-family: Arial; font-size: small;\">Develop skills in optimal placement of functions in a given space.<\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-indent: -0.25in; margin: 0in 0in 0pt 0.25in; tab-stops: list .25in left 3.0in; mso-list: l0 level1 lfo1;\"><span style=\"font-family: Arial; font-size: small;\"><span style=\"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol\"><span style=\"mso-list: Ignore\">\u00b7<span style=\"FONT: 7pt 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/span>Align strategic plans and case statements for project funding.<\/span>\u00a0<\/p>\n<p class=\"MsoNormal\" style=\"margin: 0in 0in 0pt; tab-stops: 3.0in;\"><span style=\"font-family: Arial; font-size: small;\">\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0in 0in 0pt; tab-stops: 3.0in;\"><span style=\"font-size: small;\"><span style=\"font-family: Arial;\">In an actual case study at Duquesne University&#8217;s Gumberg Library, a <span class=\"msoIns\"><ins datetime=\"2009-05-01T11:21\" cite=\"mailto:Martha%20Kyrillidou\"><span style=\"text-decoration: underline;\"><span style=\"color: #008080;\">LibQUAL+\u00ae<\/span><\/span><\/ins><\/span> assessment was conducted, followed by a Space Audit that addressed ways to improve space dysfunction. A second <span style=\"text-decoration: underline;\"><span style=\"color: #008080;\"><span class=\"msoIns\"><ins datetime=\"2009-05-01T11:21\" cite=\"mailto:Martha%20Kyrillidou\">LibQUAL+<\/ins><\/span><span class=\"msoIns\"><ins datetime=\"2009-05-01T11:22\" cite=\"mailto:Martha%20Kyrillidou\">\u00ae<\/ins><\/span><\/span><\/span> assessment showed major service improvements.<span class=\"msoIns\"><ins datetime=\"2009-05-01T11:22\" cite=\"mailto:Martha%20Kyrillidou\"><\/ins><\/span><\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0in 0in 0pt; tab-stops: 3.0in; mso-list: none; mso-list-ins: 'Martha Kyrillidou' 20090501T1122;\"><span class=\"msoIns\"><ins datetime=\"2009-05-01T11:22\" cite=\"mailto:Martha%20Kyrillidou\"><span style=\"text-decoration: underline;\"><span style=\"font-family: Arial; color: #008080; font-size: small;\">\u00a0<\/span><\/span><\/ins><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0in 0in 0pt; tab-stops: 3.0in; mso-list: none; mso-list-ins: 'Martha Kyrillidou' 20090501T1122;\"><span class=\"msoIns\"><ins datetime=\"2009-05-01T11:22\" cite=\"mailto:Martha%20Kyrillidou\"><span style=\"text-decoration: underline;\"><span style=\"color: #008080;\"><span style=\"font-size: small;\"><span style=\"font-family: Arial;\">For more information regarding LibQUAL+\u00ae, see:<span style=\"mso-spacerun: yes;\">\u00a0 <\/span><\/span><\/span><\/span><\/span><a href=\"http:\/\/www.libqual.org\/\"><span style=\"font-family: Arial; font-size: small;\">www.libqual.org<\/span><\/a><\/ins><\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: right; margin: 0in 0in 0pt; mso-list: none none; mso-list-ins: 'Martha Kyrillidou' 20090501T1123; mso-prop-change: 'Martha Kyrillidou' 20090501T1123;\"><span class=\"msoIns\"><ins datetime=\"2009-05-01T11:23\" cite=\"mailto:Martha%20Kyrillidou\"><span style=\"font-family: Arial; color: #008080; font-size: small;\"><span style=\"text-decoration: underline;\">\u00a0<\/span><\/span><\/ins><\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: left; margin: 0in 0in 0pt; mso-list: none none; mso-list-ins: 'Martha Kyrillidou' 20090501T1123; mso-prop-change: 'Martha Kyrillidou' 20090501T1123;\"><span style=\"text-decoration: underline;\"><span style=\"color: #008080;\"><span style=\"font-family: Arial;\"><span class=\"msoIns\"><ins datetime=\"2009-05-01T11:22\" cite=\"mailto:Martha%20Kyrillidou\"><span style=\"font-size: small;\">For more information regarding the Visual Scan<sup>\u00a9<\/sup> Space Audit, see: <\/span><\/ins><\/span><span style=\"font-size: 10pt; mso-bidi-font-size: 12.0pt;\"><span class=\"msoIns\"><ins datetime=\"2009-05-01T11:25\" cite=\"mailto:Martha%20Kyrillidou\"><a href=\"http:\/\/www.acohen.com\/\"><span class=\"msoIns\"><ins datetime=\"2009-05-01T11:23\"><span class=\"msoIns\"><ins>http:\/<span class=\"msoIns\"><ins>\/www.acohen.com<\/ins><\/span><\/ins><\/span><\/ins><\/span><\/a><\/ins><\/span><span class=\"msoIns\"><ins datetime=\"2009-05-01T11:25\" cite=\"mailto:Martha%20Kyrillidou\"><\/ins><\/span><\/span><\/span><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>VISUAL SCAN\u00a9 SPACE AUDIT \u00a0 \u00a0 LibQUAL+\u00ae is a suite of services that libraries use to solicit, track, understand and act upon users&#8217; opinions of service quality. \u00a0 The Visual&hellip;<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,3,4],"tags":[6],"class_list":["post-87","post","type-post","status-publish","format-standard","hentry","category-library-planning-research","category-space-planning","category-work","tag-visual-scan"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>public library assessment<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1, noarchive\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.acohen.com\/blog\/quality-and-assessment-case-study-libqual-and-acas-visual-scan\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quality and Assessment - Case Study LibQUAL+ and ACA&#039;s Visual Scan Library Planning Consultant\" \/>\n<meta property=\"og:description\" content=\"Quality and Assessment - Case Study LibQUAL+ and ACA&#039;s Visual Scan Library Planning Consultant\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.acohen.com\/blog\/quality-and-assessment-case-study-libqual-and-acas-visual-scan\/\" \/>\n<meta property=\"og:site_name\" content=\"Library Planning Consultant\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/libraryconsultant\/\" \/>\n<meta property=\"article:published_time\" content=\"2009-05-01T16:26:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-13T16:52:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.acohen.com\/blog\/wp-content\/uploads\/2023\/06\/book_tree_of_life.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"510\" \/>\n\t<meta property=\"og:image:height\" content=\"410\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"acohen\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"acohen\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.acohen.com\\\/blog\\\/quality-and-assessment-case-study-libqual-and-acas-visual-scan\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.acohen.com\\\/blog\\\/quality-and-assessment-case-study-libqual-and-acas-visual-scan\\\/\"},\"author\":{\"name\":\"acohen\",\"@id\":\"https:\\\/\\\/www.acohen.com\\\/blog\\\/#\\\/schema\\\/person\\\/8d9d1a9fa13c1ab396e81414773df959\"},\"headline\":\"Quality and Assessment &#8211; 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