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Our clients know that it is important to obtain community input. That is why we conduct open forums, focus groups, visual assessments, consensus building exercises and interviews. The first step in every project is a needs assessment. It is responsive and not a cookie cutter approach. Our library plans define a set of program attributes (digital and print). We use the data to build profiles for future services. The needs assessment is paramount to the success of the project. During our library planning research, we ask a lot of questions and do a lot of listening. We use appreciative inquiry to ensure that everyone gets a chance to share their views. We do workshops on planning and share our behavioral research. All libraries are learning environments with a mission and plan of service. Based on community input, geographical mapping, trends and demographic information, we get a good picture of the community and the options for improvement. | |
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What is the perception of your library? Traditional? Old? Innovative? New?
Our research is international, we identify the local challenges and apply
options for innovation.
We develop fund-raising
scenarios
and help our clients develop successful outcomes. We provide
long and short term "Action Plans" that include cost estimates.
For Public Libraries:
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During the needs assessment, we discuss existing services and share new ideas. We explore digital collection requirements, service desk dimensions, digital service responses, and information technology tools. We develop digital library environments. Our associates know change is an emotional process. That
is why over the
years our team of experts has responded with
innovative library plans
and service planning breakthroughs such as the
information commons and
collaborative work
environments that allow the community to grow.
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